Frequently Asked Questions

Orders & Shipping

Where do you ship?

We deliver nationwide throughout South Africa using trusted courier partners.

How long does delivery take?

Delivery times vary depending on your location and product availability. Most orders are delivered within 2–7 business days after dispatch.

How can I track my order?

Once your order has been shipped, you will receive tracking information via email or SMS where available.

Do you offer free shipping?

Shipping promotions may be available from time to time. Any applicable shipping offers will be displayed during checkout.

Products

Are your products covered by a warranty?

Many of our products include manufacturer warranties. Warranty periods vary by product. Please refer to the product description or contact us for specific warranty information.

Are the product photos accurate?

We make every effort to ensure product images accurately represent the items we sell. Minor variations in colour, finish, or packaging may occur due to supplier updates and screen settings.

Will products be restocked?

Popular products may be restocked regularly. If an item is out of stock, contact us and we'll advise if additional stock is expected.

Fishing & Bait Boats

What is the range of the BaitPro bait boats?

Range varies by model. Please refer to the specifications listed on each product page for accurate operating distances.

Do BaitPro boats include batteries and chargers?

Included accessories vary by model. Each product listing clearly outlines what is included in the package.

Can BaitPro bait boats be used at night?

Yes. Most BaitPro models include navigation lights that improve visibility during low-light and night fishing sessions.

Are replacement parts available?

We aim to support our customers with replacement parts and accessories where possible. Contact us if you require assistance.

Returns & Support

What if my order arrives damaged?

Please contact us as soon as possible after receiving your order. Include photographs of the packaging and product so we can assist you quickly.

Can I return a product?

Returns are handled in accordance with South African consumer protection legislation and our Returns Policy. Products must generally be returned in their original condition.

How do I contact Bostoe?

You can contact us through our website contact form or by email. We aim to respond to all enquiries as quickly as possible.

Coffee & Brewing

What coffee do you offer?

Bostoe Coffee features carefully selected blends roasted for rich flavour, consistency, and everyday enjoyment.

Do you sell whole beans and ground coffee?

Availability depends on the specific product. Product pages will indicate available options.

What brewing methods are suitable for your coffee?

Our coffees can be enjoyed using plunger, pour-over, moka pot, espresso machines, manual brewers, and other popular brewing methods.

What is the Espress™ Coffee Maker?

The Espress™ Coffee Maker is a compact manual coffee brewer that produces rich, espresso-style coffee in seconds without requiring electricity, making it ideal for home, office, camping, and travel.

Payments & Security

What payment methods do you accept?

We accept secure online payment methods available during checkout.

Is it safe to shop on your website?

Yes. All transactions are processed through secure payment gateways using industry-standard encryption.

Will I receive an invoice?

Yes. An order confirmation and invoice will be provided after your purchase.